LIXIL · India
Job description
SAP Support Specialist
Direct Report Line: Leader, Global Application Management Services
Department: AMS Application Management Services
Division: Digital Global Corporate / Digital Global Services
Work Location: Remote
Purpose:
To provide 1st and 2nd level SAP support to end-users globally
Main role/ Responsibilities: You will be involved in SAP Support activities and will be responsible for:
User Support: Assist end-users in troubleshooting and resolving issues related to SAP
Incident management: Track and manage incidents using a ticketing system, following established processes and service level agreements
Change management and upgrades: Assist in the planning and execution of system upgrades, patches, and enhancements. Coordinate testing activities, participate in change management processes, and ensure smooth transitions without disruptions to business operations.
User training and documentation: Conduct training sessions and create user documentation to educate end-users on SAP system functionalities, best practices, and self-service resources. Keep knowledge base articles up to date to enable users to resolve common issues independently.
Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions.
LIXIL
A HOME FOR EVERYONE.
Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere.
We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.
Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.
LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.
We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.
A home for everyone.
LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.
