Fresh Prints · India
Title: Ticketing Coordinator. Reports to the Ticketing Manager, with day-to-day direction from the Ticketing Director.
This person owns the reporting rhythm of the ticketing team. Every day, they pull sales counts across our ticketing platforms and send a midday counts email. Every week they build and send VIP and travel package sales updates to artist managers, agents, and promoters on a portfolio of roughly 15 to 20 tours. Around each show, they confirm VIP sales are closed on time and reconcile what sold against what we were allocated.
The work is detail-heavy and deadline-driven, and much of it goes straight to outside partners, so accuracy and clear written English matter more than anything else.
The list below reflects the work this seat actually does today, roughly in order of how much time it takes.
Pull weekly VIP and travel package sales for each assigned tour from Ticketmaster, AXS, Tixr, or venue box office reports, depending on how that tour is ticketed
Update the master counts grid and build the per-tour sales summary: sold, allocated, open, and percent sold, plus change since the last update
Draft and send the weekly counts email to each tour's management, agency, and promoter contacts, typically on Wednesdays
Flag tours where sales are lagging and prepare hold release recommendations for internal sign-off before they go to the partner
Roll up an internal department summary of all Artist Services counts for leadership
Send a daily counts email by 12 PM ET covering our owned destination events, with day-over-day changes
Monitor the shared ticket counts inbox each day and route partner questions, data requests, and issues to the right owner
Confirm VIP packages go offsale on time for each show, usually 3 to 7 days before the date
Complete post-show ticketing settlements: what sold against what was allocated, fees, holds released or returned, and net to partner
Track refunds and price adjustments, including ones a venue processes on its own, so our records reconcile
Request purchaser lists from venues and chase the slow ones
Send ticketing details and hold requests to venues and promoters ahead of presales
Check that presale and on-sale links work and match what was built
Spot-check pricing and package data across platforms and raise discrepancies
Help Guest Services with ticketing questions from VIP and travel package buyers
Keep source notes current for every tour (which platform, which login, which venue contact) so the work is never stuck in one person's head
Full time, Monday through Friday, overlap with US Eastern business hours each day.
Pull work (counts, settlements, reconciliation) can happen outside the overlap window
Wednesdays are the heaviest day because weekly partner sends go out then
Occasional flexibility around presales, on-sales, and show weeks, agreed in advance
Strong spreadsheet skills: lookups, pivots, clean formatting, and catching numbers that don't add up
Excellent written English. Partner emails go to senior music industry contacts and need to read as polished and confident
Careful with detail and reliable on recurring deadlines
Comfortable managing a large queue of recurring tasks in a tool like Asana without reminders
Hands-on experience with Ticketmaster (TM1 or ISM), AXS, or Tixr
Background in live music or travel and hospitality
Familiarity with settlement or reconciliation work
Experience working remotely for a US-based team
