Revolut · India
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.
We’re looking for a Financial Crime Analyst to assist with KYC/ATO support. You'll identify suspicious activity and ensure we’re treating customers fairly by investigating internal SARs and complex cases. You'll apply analytical and decision-making skills to identify where grounds for suspicion of money laundering exist.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
Helping customers with their account issues via our in-app live chat
Identifying and analysing alerts generated by the monitoring system to identify potentially suspicious activity
Triaging potential issues to the correct teams and ensuring their fast resolution
Taking end-to-end ownership of issues and internal procedures
Representing Revolut online at all times
Handling sensitive and confidential information
Collaborating cross-functionally with global teams to tackle any customer disruption
Fluency in English (C1+ level)
Excellent communication and writing skills
1+ years of experience in customer support
Good investigation skills
The ability to multitask, work well under pressure, and within tight time frames
A willingness to work different shifts
The ability to work together with multiple compliance teams in a dynamic, international environment
Great numeracy and IT skills
Experience in a high-volume, metrics-driven customer support role (e.g., meeting daily/weekly targets for response time and resolution)
Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
