Revolut · India
At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.
We’re looking for a Production Operations Manager to manage teams of up to 100 agents. You'll be collaborating closely with product teams, leveraging your people and project management experience, to continuously focus on optimising processes.
Up to shape what's next in finance? Let's get in touch.
Managing a team of direct and indirect reports
Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
Taking responsibility for your team's development, guiding and working with them to unlock their full potential
Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team
Interacting and collaborating with teams across the globe to constantly improve service levels
Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis
Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service
Building and optimising scalable processes to promote hyper-growth
Owning business line metrics and improving people's performance, including decision-making quality and efficiency
Establishing lasting relationships with vendors and partners to influence decisions for great deal-making
At least a 2:1 degree from a top university
Experience in engineering (graduates welcome to apply)
Experience working in a structured, KPI-focused environment, such as a startup
Experience managing large teams composed of direct and indirect reports
Leadership skills with a creative, confident, and motivational approach
Excellent communication, interpersonal, and people management skills
The ability to work in a fast-paced environment, managing multiple challenges simultaneously
An excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metrics
To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways
The ability to identify operational inefficiencies and provide practical solutions
The ability to take a data-driven approach to identify root causes, measure performance, and drive process improvements
Experience working with SQL, Python, and/or R
Certifications in Lean Six Sigma
Poland: PLN12,500 - PLN23,100 gross monthly*
Lithuania: €3,100 - €5,500 gross monthly*
Other locations: Compensation will be discussed during the interview process
