Process Coordinator cum Client Relations Executive

We are looking for a Process Coordinator cum Client Relations Executive to build and preserve trusting relationships with our internal & external customers (Clients).

To succeed in this role, you should be an excellent communicator. Ultimately, you’ll maintain strong relationships with our customers and clients. This job involves – Outbound calling, customer query resolution through chat process and emails and coordination and follow-up with employees for the important reports and data.

ROLE & RESPONSIBILITIES

• Building positive relationships with existing customer & clients

• Out-bound calling for projects & Events

• Regular Follow-up and feedback from clients & Customer

• Handle Client & customer queries on Chat- Process

• Regular and rigorous follow-ups

• Maintain Daily trackers

• Coordination with other team members and colleagues for the reports and data

EXPECTATIONS FROM CANDIDATES

• Excellent communication skills – English (verbal & Written)

• Aptitude for fostering positive relationships

• Teamwork

• Customer-oriented mindset

• Must have good Telephone etiquettes

• Must be organized and hardworking

PACKAGE

• Freshers to 6 months experience: 20K (CTC)

• 6 months to 1 year: 25K (CTC)