Puffy · India
At Puffy.com, a $1Billion+ e-commerce brand, you'll own the CEO's personal operations across lifestyle experiences, research, provider relationships and calendar coordination. Reporting directly to the CEO, you'll take requests from clarification to completion within agreed priorities and approved boundaries. This is a hands-on role combining AI-led research and planning with personal judgment, discretion and reliable execution, freeing the CEO to focus on scaling the business.
Primary: High expectations with limited attention
The remit spans coveted reservations, unfamiliar purchases and personal appointments, each shaped by the CEO's preferences and standards. Requests can be ambiguous, while availability, provider quality and booking terms require independent verification. The challenge is reaching the right outcome without turning every decision or obstacle into another demand on the CEO's attention.
Secondary: Reliable service beyond one request
Personal operations depend on trusted providers and accurate knowledge of preferences, commitments and follow-ups. The supporting challenge is making that knowledge dependable across requests, so quality does not rely on repeated chasing or recollection.
You’ll have access to our latest company-provided AI tools, including ChatGPT and Claude, multiple AI agents, bots, plugins, AI projects, and automations through platforms such as n8n. You’ll also receive the department tools, relevant data, assets and specialist support needed to deliver your work. We expect you to use these resources to automate routine work and deliver high-quality results quickly.
You can decide independently
Research and recommendations: Break down requests, choose research methods, define selection criteria, compare options and make non-binding provider enquiries within agreed preferences.
Routine spending and bookings: Execute routine purchases and bookings within pre-approved budgets, preferences and booking terms, including applicable cancellation and refund conditions; retain confirmations and payment records.
Working methods and follow-ups: Organize execution within agreed priorities and test low-risk process improvements using approved tools and allocated resources, without changing access, sensitive-data handling or live shared workflows.
Approval required
Exceptions and commitments: Obtain Arthur's or his authorised delegate's approval before exceptions, spending or commitments outside pre-approved limits, accepting different booking or contractual terms, or changing agreed priorities.
Information and systems: Obtain appropriate authorization before sharing confidential personal information beyond an approved purpose or recipient, entering it into AI tools without approved safeguards, or changing tools, access, live workflows or resource allocations.
